How Translators House Inc. collects and uses your personal data.
Translators House Inc. ("we," "us," "our") operates translatorshouse.com and is registered in Alberta, Canada. This policy covers how we collect, use, and protect personal information submitted through our website, in accordance with Canada's PIPEDA and Alberta's Personal Information Protection Act (PIPA).
We collect your name, email address, phone number, and country when you contact us or place an order. Documents submitted for translation are treated as confidential client files. Payment data is processed by Stripe; we do not store card information.
Your information is used to deliver translation services, respond to enquiries, and send project-related communications. We do not sell personal data. We do not share client files with third parties except translators engaged to deliver your project.
Client files and project correspondence are retained for 2 years after project completion, then deleted. You may request earlier deletion at any time.
Under PIPEDA and Alberta PIPA, you have the right to access, correct, and request deletion of your personal data. Submit requests to hello@translatorshouse.com. We respond within 30 days.